Packs you build once, and reuse every time.

Buying a home or remortgaging

A broker sends it to a client, or a couple use it between themselves before the broker asks. Assign each section to whoever holds the papers: one buyer, both, or the parent helping with the deposit.

Tenant referencing

Sent by a letting agent or landlord once an offer is accepted, one pack for each tenant. The last request carries the tenancy agreement as an attachment once the references are in.

• Photo ID (upload)
• Right to rent share code, if you have one (question)
• Payslips for the last three months, or an offer letter (upload)
• Your employer’s name and a contact for a reference (question)
• Your current landlord’s name and a contact for a reference (question)
• A guarantor’s ID and proof of income, if one is needed (upload)
• Everyone else who will live there, and any pets (question)
• Approve the tenancy agreement (approval)

New client identity checks

For any business that must know who it is dealing with before it starts: a solicitor, an estate agent, a lender or an accountant. The identity requests are high priority and due within a week.

• Photo ID (upload)
• Proof of address from the last three months (upload)
• Any previous names and addresses in the last three years (question)
• Where the money for this comes from (question)
• Bank statements showing those funds (upload)
• Anyone else you are acting with or for (question)
• Approve our terms of business (approval)

Subcontractor documents

Sent before a subcontractor’s first day on site. Everything is due before they start, and reminders go until it arrives.

• CSCS card, front and back (upload)
• Public liability insurance certificate (upload)
• Employer’s liability insurance, if you employ anyone (upload)
• Trading name, address and a contact number (question)
• The details needed to verify you under the Construction Industry Scheme (question)
• Method statement and risk assessment for the job (upload)
• Accept the subcontract terms (approval)

A parent’s paperwork

For brothers and sisters sorting out an elderly parent’s affairs between them. Each takes the requests for the papers they hold, and you can see at a glance what is still to come.

• Pension and benefit letters (upload)
• Bank and building society statements, every account (upload)
• Council tax, energy and water bills (upload)
• Home and car insurance policies (upload)
• Care home or carer invoices, if any (upload)
• Lasting power of attorney, if one is registered (upload)
• Who else should be kept informed (question)
• Keep the car or sell it (decision)

Monthly bookkeeping

For an accountant or bookkeeper. Sent on the first working day of the month to whoever keeps the records. Assign the bank items to the owner and the invoice items to the bookkeeper.

• Bank and credit card statements for the month, every account (upload)
• Anything paid personally for the business (question)
• Sales invoices raised, if not in the software (upload)
• Card terminal or online shop settlement reports (upload)
• Purchase invoices and receipts for the month (upload)
• Unexplained payments we have listed (question)
• Hours, starters and leavers for the month (question)
• Equipment bought for more than £500 (decision)

VAT quarter

For an accountant. Sent two weeks before the filing deadline. The last request carries the draft return as an attachment once the rest is answered.

• Confirm the bank is reconciled to the quarter end (question)
• Reverse charge invoices from suppliers abroad (upload)
• Sales to customers outside the UK (question)
• Mileage log for the quarter (upload)
• Fuel scale charge: keep reclaiming or stop (decision)
• Bad debts older than six months (question)
• Approve the draft VAT return (approval)

Year-end

For an accountant. Sent a month after the year end, with due dates, and split between the owner and the bookkeeper.

• Bank statements to the year end, every account (upload)
• Loan and HP statements showing the closing balance (upload)
• Stock count at the year end, at cost (question)
• Unpaid sales and supplier invoices at the year end (question)
• Fixed assets bought or sold in the year (upload)
• Private use of vehicles (question)
• Dividends paid and to whom (question)
• Director’s loan account: leave or draw (decision)
• Approve the draft accounts (approval)
• Approve the corporation tax return (approval)